| Over the past twenty five years, Betterview has developed a quick-response operational scheme to meet customer needs in the minimum of time. Betterview has found that when clients ring for an installation or a repair, the speed and efficiency in response time is crucial to the subsequent client recommendation and loyalty in the following years.
To minimise time loss and installation delay or repair, Betterview operates a tightly controlled installation management scheme which has been a major factor to the ongoing success and growth over the past twenty five years.
Another major part of this success in management of time. Much can be attributed not only to the quality of communication with technician personnel but also the willingness of all staff to be clear in communication, flexible and efficient in their own daily commitments. For example, it is not unusual for one technician to offer assistance to another when an unexpected delay occurs.
Betterview personnel appreciate being a part of the decision-making process and work with a minimum of supervision. Due to the progressive nature of the organisation, personnel continually offer suggestions for organisational efficiency and growth without loss to customers in the quality of service and in response time. |
